Refund policy

RETURNS POLICY

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

We DO NOT accept exchanges, returns or refunds on gel products, skin care that does not originally come with a protective seal, etc unless goods are deemed faulty by Periwinkle Beauty Supplies.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at hello@periwinklebeauty.com You will have to pay for postage for your refund. Instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted. 

Periwinkle Beauty Supplies takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.

Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned due to the nature of the products. For example, we do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Allergies and Adverse Reactions

We will not accept returns due to allergic reactions to products. You are responsible for understanding all the ingredients lists prior to purchasing. It is highly recommended that you perform a patch test prior to using a new skincare product for the first time. This can be done by placing a small amount of the product onto the skin of the inner elbow and observing for any skin irritation after 24 hours have passed. If there is no noticeable irritation, then place a small amount onto the skin under the ear and observe again after 24 hours. If no reaction is seen after both patch tests, then proceed to using the product on the face. Always introduce one new product at a time into your skincare regime, so that if any adverse effects occur, you can easily pinpoint which product caused it.